FAQ

Quick answers to the questions we hear most. Can't find yours? Contact our team.

General

Do I need technical skills to use Kllix?

No. You choose a theme, add products and publish. Hosting, SSL and forms are handled for you.

Which countries does Kllix support?

Algeria, Libya and Tunisia, with local delivery companies, currencies (DA, LYD, TND) and Arabic, French and English storefronts.

Can I manage several stores?

Yes. One account can run multiple stores, each with its own theme, products, delivery settings and team.

Store

Can I use my own domain?

Every store gets a free yourstore.kllix.net address. Paid plans let you connect your own domain.

Can I change my theme later?

Yes. Switching themes only changes the design — products and orders stay the same.

Orders and delivery

Which delivery companies are supported?

33 integrations, including Yalidine, ZR Express, Maystro, Noest, Guepex and EcoTrack in Algeria, Vanex and Darb Assabil in Libya, and First Delivery in Tunisia.

What is an abandoned checkout?

A customer who typed their phone number in the order form but didn't submit. Kllix saves it so you can call them and recover the order.

Security

Will fraud protection block real customers?

Every rule can be turned on or off and thresholds are adjustable. Flagged orders are still created so you can review them.

Is my Google data safe?

Google tokens are encrypted, used only to write to the sheets you choose, and deleted when you disconnect.

Billing

Is there a free plan?

Yes, the Starter plan is free.

Do you take a commission on sales?

No. You only pay a flat subscription.

How can I pay?

By CIB or EDAHABIA card via Chargily in Algeria. Contact us for Libya and Tunisia.