Orders

Every order placed through your storefront or landing pages appears in **Orders** in real time.

Order statuses

Kllix tracks three statuses side by side, so your team always knows what to do next:

Statuses are configurable per store. Every change is recorded in the order timeline with who made it and when.

Confirming orders

1. Open the New tab.
2. Call the customer to confirm the order.
3. Update the confirmation status.

Use filters (status, wilaya, product, date) and bulk actions to update many orders at once.

Repeat and blocked customers

Kllix highlights returning customers on each order. You can add a phone number to the blocklist so future orders from it are rejected.

Abandoned checkouts

When a customer types their phone number in the order form but doesn't submit, Kllix saves a partial checkout. After 15 minutes of inactivity it appears in **Orders → Abandoned**.

To recover it:

1. Call the customer.
2. Click Recover. Kllix re-validates products, prices and stock.
3. A real order is created, ready to confirm and ship.

Shipping

Select confirmed orders and click **Ship** to create parcels with your delivery company. Delivery statuses then update automatically. See [Delivery](/docs/delivery/).

Notifications

New orders trigger a real-time notification in the dashboard, and sidebar counters update instantly.